This policy explains when you can cancel a purchase on CareerWorkforce and when you get your money back. It forms part of our Terms and Conditions. CareerWorkforce is operated by OGS CAREER WORKFORCE LIMITED (company number 17393127, registered in England and Wales).

1. Finding work is free for candidates

We never charge candidates for finding them work, for applying for jobs, or for being shown or introduced to employers. If anyone asks you to pay for a job on or through CareerWorkforce, do not pay. Report it to info@careerworkforce.com.

2. Optional paid services for candidates

Where we offer a candidate an optional paid service, such as translating a CV into another language:

• We show you the price, who you are paying, what the service includes, your right to cancel and any refund before you pay.
• You can cancel at any time, without penalty, by emailing info@careerworkforce.com. We ask for no more than 5 business days' notice. We refund anything you have paid for the part of the service not yet provided.
• As a consumer you also have 14 days from purchase to cancel. If you asked us to start straight away, we deduct only the value of what we had already provided. Once a one-off service has been completed at your request, the 14-day right ends.
• Buying, or not buying, a paid service never affects your applications or how employers see your profile.

Career plans (30-day passes). You can cancel a career plan at any time by emailing info@careerworkforce.com. We end the pass and refund the unused days, counted from the end of your notice period (no more than 5 business days). Within 14 days of buying you also have your consumer cancellation right; if you started using the plan straight away, we deduct only the days already used.

3. Plans for employers, agencies and other business users

• Plans are one-off payments for the period shown at checkout. They do not renew automatically.
• A plan starts when your payment is confirmed. Because a plan gives immediate access to paid features, it is not refundable once it has started, except where these terms or the law say otherwise.
• If you were charged twice, charged the wrong amount, or paid but did not receive the plan, tell us within 30 days and we will correct it or refund the difference.
• If we close your account without good reason, we refund the unused part of your plan.
• Unused allowances are not refunded when a plan ends, except where these terms or the law say otherwise.
• If you buy a plan as a consumer (for example, a household hiring for itself), you have 14 days from purchase to cancel. If you asked for the plan to start straight away, we deduct the value of what you used.

4. How to cancel or ask for a refund

Email info@careerworkforce.com from the email address on your account. Include your payment reference or receipt and tell us what you are cancelling. We will reply within 5 business days. Refunds go back to the original payment method within 14 days of our agreeing the refund. Your bank or payment provider may take a few more days to show it.

5. Your legal rights

Nothing in this policy affects your legal rights as a consumer. If you are unhappy with how we handled a refund, see the complaints section of our Terms and Conditions.