These Terms and Conditions ("Terms") apply to your use of careerworkforce.com, our dashboards, our website chat assistant and our WhatsApp number (together, the "Platform"). Please read them carefully. By creating an account or using the Platform you agree to these Terms. If you do not agree, please do not use the Platform.

How we handle personal information is explained in our Privacy Policy.

1. About us

The Platform is operated by OGS CAREER WORKFORCE LIMITED, a private limited company registered in England and Wales under company number 17393127, with its registered office at 5 Siu Offices, 4-6 Greatorex Street, London E1 5NF, United Kingdom ("CareerWorkforce", "we", "us"). You can contact us at info@careerworkforce.com.

CareerWorkforce is part of the OGS Group. Recruitment of citizens of Pakistan for employment abroad is carried out only by overseas employment promoters licensed in Pakistan, such as the OGS Group's licensed promoter (Licence No. MPD/2978/RWP, Rawalpindi). CareerWorkforce does not itself hold that licence and does not itself recruit Pakistani citizens for emigration.

2. Who the Platform is for

• Candidates, including selected domestic workers: people looking for work.
• Employers: organisations and households offering work.
• Agencies: recruitment agencies and licensed overseas employment promoters.
• Agents, referral partners and domestic worker offices: organisations and individuals who refer, manage or propose candidates or demands under their own agreement with us.

Employers, agencies, agents, referral partners and domestic worker offices are together called "Business Users" in these Terms. Some sections apply only to candidates or only to Business Users, and say so.

3. What we do and what we don't do

• We provide an online platform where candidates and Business Users can find each other, publish and apply for vacancies, and manage recruitment steps.
• We are not the employer of any candidate, unless we say so in writing. The employer decides whether to make an offer, and the terms of employment are between the candidate and the employer.
• We do not guarantee that a candidate will find a job, that a vacancy will be filled, or that a visa will be granted.
• We check documents and licences where our processes require it, but we cannot guarantee that every vacancy, profile or document is accurate. Please report anything suspicious to info@careerworkforce.com.

4. Your account

• You must be at least 18 years old and legally able to enter into a contract.
• The information you give us must be true, accurate and up to date. You may hold only one account per role, unless we agree otherwise.
• Keep your password and passcodes secret. You are responsible for activity on your account. Tell us immediately if you think someone else has used it.
• We may ask you to verify your identity, business or licence before you can use some features.

5. Candidates

5.1 Finding work is free

We never charge candidates a fee for finding them work or for trying to find them work. Creating a profile, uploading a CV, being shown to employers and recruiters, being proposed or introduced for a vacancy, and applying for jobs are all free. We will never ask you to pay for a job, a job offer or an interview, and no one using the Platform may ask you to. If anyone asks you for money for a job, please do not pay, and report it to info@careerworkforce.com.

5.2 Optional paid services

Career plans. You can use CareerWorkforce free of charge, including a Free plan of career tools with monthly limits (for example a set number of AI CV reviews). You may choose a paid career plan: a one-time 30-day pass that adds more career tools. A career plan never renews by itself, never affects which jobs you can apply for, whether employers can see or contact you, or how your applications are treated, and is never a condition of any job, offer or interview.

We may also offer candidates other optional services that are not work-finding services, such as professional translation of your CV into another language. If you choose a career plan or any other optional service:

• It is entirely optional. Using, or not using, a paid service never affects whether we show your profile, which vacancies you can apply for, or how we treat your applications.
• Before you pay, we show you in writing the price, who you are paying, what the service includes, your right to cancel and any refund you would receive.
• You can cancel or withdraw from the service at any time, without any penalty or detriment, by giving us notice by email of no more than 5 business days. We will refund any amount you have paid for the part of the service not yet provided.
• If you are a consumer, you also have 14 days from purchase to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to start the service within those 14 days, you will pay only for what we provided before you cancelled. Once a one-off service has been fully provided at your request, that 14-day right ends, but your right in the point above continues to apply.

5.3 Your profile and documents

• Only upload documents that belong to you, or that you have the right to share, and that are genuine. Uploading forged or altered documents is prohibited and may be reported to the authorities.
• When you apply for a vacancy, or agree to be proposed for one, you are asking us to share your profile and application documents with the employer or recruiter concerned, as described in our Privacy Policy.
• Recruitment for employment abroad may involve steps required by law in your country and the destination country (for example, registration with the Protector of Emigrants in Pakistan). You must follow those steps. We will never ask you to avoid them.

6. Business Users

If you use the Platform as a Business User, you promise that:

• you are authorised to act for the organisation you register, and the business, licence and registration details you give us are true and current;
• every vacancy or demand you publish is genuine, lawful, accurately describes the job, pay and conditions, and remains open while it is published;
• you hold, and will keep, every licence, registration and permission the law requires for your recruitment activity. This includes, where you recruit Pakistani citizens for employment abroad, a valid overseas employment promoter licence and any permission required to advertise the vacancy. You will show your licence number where we ask for it;
• you will not charge, or allow anyone to charge, a candidate any fee that the law does not permit. You will never ask a candidate on the Platform to pay for a job, an offer or an interview;
• you will comply with the employment, equality, immigration, anti-slavery and data protection laws that apply to you. You will not discriminate unlawfully between candidates;
• when you add or upload a candidate's details or documents, you have the candidate's permission and a lawful basis to do so, and before adding them you have told the candidate that their information will be held on CareerWorkforce and given them our Privacy Policy (careerworkforce.com/privacy-policy);
• you will use candidate information you receive through the Platform only for the recruitment it was shared for, keep it secure, and delete it when you no longer need it. For that information you act as an independent controller under data protection law; and
• commissions, referral fees and payouts between you and us are governed by the separate agreement or plan terms shown to you. Where these Terms and that agreement conflict, that agreement prevails.

Labour Supply Offices

A Labour Supply Office is a Business User that supplies its own workforce to employers. Where the Labour Supply Office service is available, the following also applies to it and to the employers, agencies and agents who work with it on the Platform:

• We provide technology only. The Platform lets an office keep a private pool of its workers, receive workforce requirements, send offers, record selections and deployments, and source workers through agencies and agents. We never supply labour, never employ or sponsor the workers, and are not a party to any supply, service or employment contract between an office, an employer, an agency or a worker.
• The office stays responsible. The office remains fully responsible for its workforce and for its legal, licensing, contractual, immigration, sponsorship, employment, health and safety and deployment obligations, including any authorisation a country requires before a worker is supplied to another business.
• Licence. An office must hold, and keep valid, the licence the law requires for its activity, and upload it for verification. Our verification is a check of the documents given to us, not a guarantee. When the licence on record expires, the office cannot make new offers or receive new requirements until a renewed licence is approved; work already agreed may continue.
• No fees from workers. No office, employer, agency or agent may charge a worker any recruitment fee or related cost for being supplied, deployed or sourced through the Platform. Each office confirms this when it is verified and with every offer.
• Records only. Quotations, invoices, receipts and other commercial records on the Platform are records the parties keep for themselves. We do not hold, collect or move money between an office and an employer, and we are not responsible for any payment between them.
• Country guidance. The country rules the Platform applies (for example, which criteria may be used or which partners may receive a sourcing request) are general guidance prepared for the Platform. They are not legal advice and are pending review by lawyers; each party must check the law that applies to it.
• Workers' information. For the workers in its pool, the office decides why and how their information is used and is the controller under data protection law. We process that information on the office's behalf and on its instructions, to provide the service, as described in section 4.14 of our Privacy Policy. The office must have a lawful basis for adding each worker and must tell each worker how their information is used. Employers see a worker's identity only after selecting the worker.
• Ratings, disputes and moderation. We may hide ratings, requirements or offers that break these Terms, and we may record a view on a dispute raised through the Platform. Such a view is not a legal judgment and does not prevent anyone from going to a court or authority.

7. Plans, fees and payments

• Business Users may buy plans or services that give access to Platform features for a fixed period. Candidates may buy optional career plans under section 5.2. The price, what is included, the period and any taxes are shown before you pay.
• Plans and services are one-off payments for the period shown. They do not renew automatically. You choose whether to buy again.
• Every Business User account includes a Free plan. Its allowances, such as job posts and candidate profile views, are shown on your Plans page and start again on the first day of each calendar month. Unused Free allowances do not carry over.
• A paid plan's allowances can be used during the plan period shown at checkout. Anything unused at the end of that period lapses. When a paid plan ends, your account moves to its Free plan; nothing you created is deleted. We remind you by email (and, if you asked for it, on WhatsApp) about 3 days before a paid plan ends.
• While a paid plan is running you can move up to a higher plan at any time. We take the unused value of your current plan off the new plan's price (worked out the same way as a refund, see our Refund Policy), your current plan ends, and the new plan starts a fresh period. You cannot buy the same or a lower plan until your current plan ends.
• We may change the plans we offer, their prices and their allowances. A change never affects a plan you have already paid for. We will tell Business Users by email at least 30 days before we reduce the Free plan's allowances.
• Payments are taken by our payment providers. We do not store your full card details.
• If a payment is refunded or reversed, the plan or service it paid for ends, and your account moves to its Free plan.
• You can ask for a refund of a plan from Billing & Receipts within the period our Refund Policy sets out: 14 days after buying if you are a consumer, 7 days if you are a business. We deduct the larger of the share of the plan period already used or the share of a counted service already used. After that period, refunds are available only where these Terms or the law say so, or where we agree in writing. If you are a consumer, your statutory rights are not affected.
• Before you pay, you confirm that you accept these Terms and the Refund Policy and that you ask for your plan to start straight away. We keep a record of the versions you accepted and when.

8. Acceptable use

You must not:

• post false, misleading, discriminatory, offensive or unlawful content, or fake vacancies;
• ask any candidate for money for a job, or use the Platform for human trafficking, forced labour or any other exploitation;
• collect, scrape or export other users' information except as the Platform allows for your own recruitment;
• send spam, or contact users for purposes unrelated to recruitment;
• impersonate anyone, or use another person's identity documents without authorisation;
• interfere with the Platform's security or operation, or try to gain access to accounts or data you are not entitled to; or
• use the Platform in breach of any law.

9. Our chat assistant and WhatsApp number

• Our website chat assistant and our WhatsApp number (+44 7473 070244) use automated replies. We tell you when you are talking to an automated assistant. You can ask to talk to a person at any time.
• Automated answers are general information, not legal, immigration or financial advice. They can occasionally be wrong or out of date. Please check important information with our team.
• The assistant may ask which kind of user you are (for example job seeker or employer) so it can help you properly. You can skip the question. We use the answer as described in our Privacy Policy.
• You can stop our WhatsApp messages at any time by sending STOP. Our Privacy Policy explains how our WhatsApp service handles your information.

10. Content and intellectual property

• You keep ownership of the content you upload. You give us a non-exclusive, worldwide, royalty-free licence to host, display, copy, translate and share it to operate the Platform and provide the services you use, for as long as it is on the Platform and for a reasonable period afterwards for backups and legal records.
• You promise that you have the right to upload your content and that it does not infringe anyone's rights.
• The Platform, its software, design and branding belong to us or our licensors. You may not copy or reuse them except as these Terms allow.

11. Other services

The Platform uses and links to services run by others, such as WhatsApp, payment providers and employers' websites. Their own terms apply to them, and we are not responsible for their content or availability.

12. Suspension and closing your account

• You can close your account at any time from your account settings, or by emailing us.
• We may suspend or close an account, or remove content, if we reasonably believe the account holder has seriously or repeatedly broken these Terms, is acting fraudulently or unlawfully, or is putting other users at risk. Where appropriate and lawful, we will tell you why and give you a chance to respond.
• If we close a paid account without good reason, we will refund the unused part of your plan.

13. Our responsibility to you

• Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Nothing in these Terms affects your statutory rights as a consumer.
• If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, and we do not provide the Platform to consumers for business purposes.
• If you are a Business User: we are not liable for loss of profit, business, revenue, goodwill or anticipated savings, or for any indirect or consequential loss. Our total liability to you in each 12-month period is limited to the greater of the amount you paid us in that period and £100.
• We are not responsible for the acts, omissions, vacancies or content of other users, including employers' decisions and the terms of any employment.

If you are a Business User, you will compensate us for losses we suffer because you broke these Terms or the law, including claims by candidates or authorities arising from your vacancies, fees or handling of candidate information.

14. Complaints and disputes

• Please send any complaint to info@careerworkforce.com. We will acknowledge it and try to resolve it quickly and fairly.
• If you have a complaint about fees charged to you as a work-seeker in Great Britain, you can also contact the Fair Work Agency, the government body that enforces the rules for employment agencies.
• These Terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, except that if you are a consumer living in Scotland or Northern Ireland you may also bring proceedings in your local courts. If you are a consumer living elsewhere, you keep the protection of any mandatory consumer laws of your country.

15. Changes to these Terms

We may change these Terms to reflect changes to the Platform, our services or the law. The effective date at the top of this page shows when they last changed. If we make a significant change, we will tell registered users by email or with a notice on the Platform before it takes effect. If you do not accept the change, you can close your account. If you continue to use the Platform after the change takes effect, the new Terms apply.

16. General

• These Terms, together with any plan terms or separate agreement shown to you, are the whole agreement between you and us about the Platform.
• If any part of these Terms is found unenforceable, the rest remains in force.
• If we do not enforce a right straight away, we can still enforce it later.
• We may transfer our rights and obligations under these Terms to another organisation, and we will tell you if we do. Your rights will not be reduced. You may not transfer your rights without our written consent.
• Nobody other than you and us has any right to enforce these Terms.
• These Terms may be shown in other languages for convenience. If there is any difference, the English version applies.

17. Contact us

• OGS CAREER WORKFORCE LIMITED, company number 17393127, registered in England and Wales
• Registered office: 5 Siu Offices, 4-6 Greatorex Street, London E1 5NF, United Kingdom
• Email: info@careerworkforce.com